Customer Service Management

After-sale Support

• Customer Call Response Center
• Service Call Response
• Multiple Language capabilities
• Continuous Training and Knowledge Sharing
• Customer Service Data Collection and Reporting
• Service Bulletin Mailing & Call Follow-up
• Customer Relations Call

Service Call Tracking & Troubleshooting

Even though your customers can track their RMA status directly online, they are still welcome to call us to check the status. The seamless connection between our CRMS (Customer Relationship Management System) and our RPS (Return Processing System) will allow our agents to answer virtually any question relating to return status. The best solution for returns is preventing them. We can help customers resolve many problems that cause returns by providing Tier I & II tech support.

Customer Relationship Management

Display panel modules are the most expensive part in a display unit (TV or monitor), and we operate a special return center to recover these expensive panels to your assets. Just have your defective panels shipped to our NPC located in Cincinnati, Ohio, or its remote operation in Carson, California. Based on our detailed inspection, we will request RMA from panel manufactureres for panels in warranty. Panels out of warranty will either be transferred to our panel repair center or scrapped depending on your business requirements.

Return Authorization Processing

Call center agents can access physical return units for verification or inspection. In addition, when a return specialist needs additional information from customers, they can ask the call center to collect required information.
We value this physical linkage between return centers and call centers and we believe it offers significant advantages in customer service, as well as a reduction in total cost.